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China s education and training market has been developing vigorously, and online education, in particular, has maintained an annual growth rate of over 30% Amid fierce market competition, traffic acquisition has become the key to survival eSOON provides targeted solutions for user acquisition, information retention, customer service and other aspects highly relevant to the education and training industry We offer complete solutions for user analysis and whole-process communication between customer service personnel and users, which support complete leads analysis for user access channels and browsing history tracking, all-channel response and reception, active invitation by customer service personnel, customer information center, telesales communication and other customer service functions, thus achieving the circulation of user leads and automatic marketing, increasing work efficiency and creating new business models in the new era

With the rapid development of Internet finance, customers show high demand for data security, policy regulation, precision marketing and debt collection services In response, eSOON provides a professional all-media call center solution, which offers a full set of functions for user analysis, including complete leads analysis for user access channels and browsing history tracking, all-channel response and reception, active invitation by customer service personnel, customer information center, real-time session monitoring and more Thus, we help customers achieve effective circulation of user leads and automatic marketing, prevent potential risks, increase work efficiency and create new business models for the new era

The banking industry is one of the first to use call centers for large-scale marketing As the banking industry on the whole experience rapid growth, banking business lines have developed fast and banks are under increasing pressure from competition In view of a wide variety of tasks to be processed every day and constant increase of consulting channels, bank call centers have to face various challenges and opportunities, such as how to reduce the cost while increasing customer satisfaction, how to provide personalized financial services for customers, how to unleash the potential value of customers, and how to ensure transaction security For this, eSOON provides a professional all-media call center solution, which encompasses remote ID verification, card activation, multi-channel integration and unified management, smart voice navigation, smart outbound call, big data collection, potential customer value exploration and other functions